Refund Policy

At Via Porta Bakehouse, we aim to ensure customer satisfaction with our products. Our refund policy complies with Australian Consumer Law (ACL).

  • Change of Mind:
    We do not offer refunds or exchanges for change of mind on perishable food items. For non-perishable items, returns may be accepted within 14 days of purchase with proof of receipt, provided the item is unused and in its original condition.

  • Faulty or Damaged Goods:
    If a product is faulty, damaged, or significantly different from its description, you may be entitled to a refund, exchange, or repair. Please notify us within 7 days of purchase.

How to Request a Refund or Exchange

To request a refund or exchange, please provide:

  • Proof of purchase (receipt or transaction record).

  • A clear description or photo of the fault or damage.

  • Your contact details.

Contact us via:
Email: info@viaporta.com.au
Phone: +61 0430 027 824
In-Store: 646 Glenferrie Road, Hawthorn VIC 3122

Exceptions to Refunds

 

Processing Refunds

 

Contact Us

We cannot offer refunds or exchanges for:

  • Perishable goods due to health and safety regulations (unless faulty).

  • Sale or clearance items unless they are faulty.

  • Products damaged after purchase due to misuse or neglect.

Once your refund is approved:

  • Refunds will be processed to the original payment method within 5-10 business days.

  • Exchanges may be subject to stock availability.

Via Porta Hawthorn Pty Ltd
Trading as: Via Porta Bakehouse
Email: info@viaporta.com.au
Phone: +61 0430 027 824
In-Store: 646 Glenferrie Road, Hawthorn VIC 3122